Cancellation Policy

A&L Beauty | Order Cancellation Policy
At A&L Beauty, we want your shopping experience to be as smooth and enjoyable as possible. If you need to cancel your order, please review the policy below.

Cancellation Window
Orders may be cancelled within 24 hours of being placed, provided the order has not already been processed or shipped.
Once an order has entered the processing or shipping stage, we may be unable to make changes or accept a cancellation request.

Cancellations After Payment
Orders can be cancelled after payment has been made, as long as the cancellation request is submitted within the 24-hour cancellation window and the order has not yet been processed for shipment.
If your order has already been processed or prepared for dispatch, cancellation may no longer be possible.

Cancellations After Shipping
Once an order has shipped, it cannot be cancelled.
If you no longer wish to keep an order after it has been shipped, please refer to our Returns & Refund Policy to determine whether your order is eligible for a return.

Please note that, for hygiene and safety reasons, certain beauty and cosmetic products may not be eligible for return once opened, used, or unsealed.

How to Request a Cancellation
To request a cancellation, please contact A&L Beauty as soon as possible using the contact information provided on our store.
Please provide:

Your full name
Your order number
The email address used to place the order
Your cancellation request
We will confirm whether your order can be cancelled. Submitting a cancellation request does not guarantee that the order can be cancelled, particularly if the order has already entered processing or shipping.
Refunds
If your cancellation is approved, you will receive a refund to the original payment method used for your purchase.
Refunds will be processed by A&L Beauty after the cancellation has been confirmed. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

A&L Beauty is not responsible for delays caused by third-party financial institutions or payment providers.

Exceptions
The following orders may not be eligible for cancellation:
Orders that have already shipped.
Orders that have already been processed and cannot be stopped.
Personalised, customised, or specially ordered products, where applicable.
Beauty or cosmetic products that have been opened, used, or unsealed, where applicable.
Products specifically marked as final sale, non-returnable, or non-cancellable on our store.
Any order that falls outside the applicable cancellation period.
Important Notice
We recommend contacting us as soon as possible after placing your order if you wish to cancel it. Our team will always do our best to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or shipping.
A&L Beauty reserves the right to update this Cancellation Policy from time to time. Any changes will be posted on this page.

Thank you for choosing A&L Beauty.